When you place an order with Collectors Only LLC. , it’s not just a custom product that you are purchasing, but a service as well. We customize every product and personalize it to order, so as soon as we start production of your bespoke items, we have already invested time, design, artwork, and if it is a custom 1 of 1 design (original). This means that if you wish to cancel after the your order has begun, we would be unable to offer a full refund, however alternative options will be discussed with you and a partial refund may be possible. A customer service team member will be able to advise further.
No matter what, we will always be able to help you. Contact our amazing customer service team and we will get back to you with any issues with your order, whether it is before or after we have started.
